CODE OF ETHICS


  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

Reviews

We love the team at Leo's Auto Care! I was initially drawn to Leo's because of their amazing google reviews and felt confident that they would take great care of my car. Since I began working with them a year ago, I've had a number of times that I've brought my car in for repairs and maintenance. Joaquin and Leo always answer my questions thoroughly and keep me in the loop on the status of my car. They truly treat every customer as if they're part of the family and are good, honest, hardworking people. I feel honored to be a part of the Leo's family and recommend this place to everyone I know. If you're looking for a reliable garage in the Charlotte area, I would highly recommend giving this place a chance. They are the best in the business!

, 01/21/2023

5 GLOWING STARS! Best auto care in Charlotte. Hands down. If you're looking for a reliable place, go here. Not only is Leo's honest, they really know their stuff. Guys, I will never take my car anywhere else. Over the past year or so, Juan and his team have taken exceptional care of me and my fiancé. I have never felt like I was being lied to, upsold to, or deceived in any way. And being a woman who usually gets taken advantage of at auto shops, honesty is most important to me. My most recent experience here absolutely blew me away! My car had several complicated oil leaks and Juan went over every single thing about it in detail with me- telling me the pros and cons of whether to get it fixed. In the end we decided it best to let the car go- and he could have easily swayed me the other way to make money- but he didn't! He left it up to the customer which is how it should be. Just OUTSTANDING service and very kind people. I will happily give them my business for the rest of my time in Charlotte. I finally found my auto care place!!

, 12/31/2022

Leo's was fast and did a good job on my brakes and rotors, a little pricey but great service/great work.

, 12/30/2022

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