CUSTOMER SERVICE


Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

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Reviews

Quote reviewiconExcellent service
Brakes

Excellent service from the time I walked in the door till I left. He did a great job on my brake job. I've been dealing with Leo's Auto Care for over 5 years. I will continue to send business his way.

, 05/18/2023

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I found Leo's when looking for somewhere close during a trip to Carowinds. I found them based on their high reviews and they are open until 3pm on a Saturday!!! They saved me :) I called and let them know about the weird noise my car was making. They had me in and out within an hour and half. I made it back to the park before lunch and am able to bring the car full of birthday party kids home. Thanks so much! You guys are awesome.

, 05/06/2023

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It's my second time here, and I'm new in town so it's hard to find a reliable place that'll get the work done and not take advantage, at Leo's they talk to you every step of the way and definitely makes me feel comfortable and at ease their work and customer service are the best take it from a single mom it's hard to trust repair shops but I will bring my car here every time.

, 04/19/2023

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