Auto Insurance FAQs


Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 704-521-4976 or make an appointment online!


Reviews

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The staff and service at Leo’s Auto Care are truly unrivaled. They are so professional, kind, and knowledgeable. I had the best experience getting an inspection done here and they were incredibly fast as well! Highly recommend their establishment for your auto needs.

, 02/12/2024

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I came here based on the reviews and they didn't lie. Both the gentlemen I worked with were kind and sweet and especially the younger fellow. I don't hope to have future car issues but if I do I will come back :)

, 12/02/2023

My experience with Leo's Auto Care was a relief. The professional and compassionate nature of the workers was so helpful. The diagnosis of the problem was made. My brakes were repaired in a few moments. The customer service was excellent. I left feeling that my problem was solved. I know that I will return for car service.....no doubt!

, 11/03/2023

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